
Workplace Operations Manager
2 days ago
We are seeking an exceptional candidate to oversee the smooth operation of our workplace facilities. The ideal candidate will be responsible for delivering top-notch service to clients, ensuring a seamless experience across all aspects of workplace management.
Main Responsibilities:
- To guarantee the highest level of service delivery through meticulous attention to detail and proactive checks against agreed schedules.
- To assist Reporting Managers in the efficient running of operations, including routine checks of all systems and tracking for closure.
- To develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
- To coordinate and manage vendors to perform a wide range of workplace-related services, ensuring service deliverables meet SLAs and KPIs.
- To work with all related parties on timely delivery of all services and ensure up-to-date information on Client Property Services SharePoint.
Candidate Specification:
- Ideal Experience:
- A minimum of 3-5 years in the facility management industry/hospitality industry with a Bachelor's degree.
- Strong analytical, organization, and administration skills.
- Critical Competencies for Success:
- Client Focus & Relationship Management: Proactive and professional approach to customer service and stakeholder engagement.
- Program Management & Organizational Skills: Excellent planning and organizational skills to prioritize work and meet tight deadlines.
- Problem Solving & Strategic Thinking: Capacity to deal with ambiguity and solve complex problems effectively.
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