Scheduling Strategist

6 days ago


Chennai, Tamil Nadu, India beBeeWorkforce Full time ₹ 10,00,000 - ₹ 15,00,000
Workforce Management Expert

We are seeking a highly skilled professional to join our organization. The successful candidate will have experience in workforce planning, scheduling, and rostering.

The ideal candidate will possess a deep understanding of capacity planning, skill-based scheduling, and agent allocation based on skills and proficiencies.

Main Responsibilities:

  • Develop and implement effective scheduling strategies to ensure optimal staffing levels
  • Review and analyze forecasting data to identify trends and areas for improvement
  • Collaborate with stakeholders to build and review schedule requirements based on business needs
  • Take corrective action on over/under analysis and make recommendations for schedule changes, reskilling, or realignment of agents
  • Analyze daily and intraday patterns to support vacation time-off requests

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop and implement innovative scheduling strategies
  • Professional growth and development opportunities


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