Senior Service Delivery Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeOperations Full time ₹ 1,72,80,000 - ₹ 2,59,20,000

Service Operations Manager Role

This position oversees the service operations for press part tooling customers, ensuring timely execution of Annual Maintenance Contracts (AMCs). The ideal candidate will possess strong leadership skills and be able to resolve customer complaints in a proactive and solution-oriented manner.

Key Responsibilities:

  • Lead and manage service teams to drive continuous improvement in service quality and customer satisfaction
  • Coordinate with cross-functional departments for smooth service delivery
  • Guide and mentor service engineers and technicians
  • Ensure compliance with pharma engineering standards and safety protocols

Desired Profile:

  • Bachelor's degree in Mechanical Engineering or related field
  • 8-10 years of experience in Pharma Engineering / Tooling industry
  • Strong technical support capabilities and troubleshooting skills
  • Experience in handling audits and regulatory compliance

What We Offer:

  • Opportunity to work on high-profile projects and collaborations with sales and R&D teams
  • Chance to grow professionally and take on new challenges

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