
Technical Operations Manager
7 days ago
Job Title: Technical Support Team Lead
Job DescriptionThis role is responsible for overseeing the day-to-day technical operations of our customer support desk. The ideal candidate will have 5 years of experience in customer support and 3 years of experience in team leadership.
The successful candidate will lead a team of 15+ members, drive first-time fix and SLA adherence, be incident commander for P1s, and tighten runbooks, monitoring, and handoffs with Infra team (L3).
Required Skills and Qualifications- Technical Triage & Incident Management
- Act as initial incident commander for P1/P2: stabilize, isolate, parallelize workstreams.
- Validate signals from monitoring tools, correlation, and rollback/containment calls.
- Ensure clean handoffs to Infra L3 with complete context, logs, and timelines.
- SLA, Quality & Tooling
- Maintain >95% SLA on P2–P4, target MTTR ↓ 20% in 90 days.
- Maintain service desk tool hygiene: categories, templates, SLA timers, automations, and CSAT workflows.
- Publish weekly dashboards: SLA, CSAT, reopen rate, backlog aging, top 10 problem themes.
- Knowledge & Prevention
- Convert solved tickets to KB/runbooks; hit 80% runbook coverage for recurring issues.
- Raise Problem tickets for chronic incidents; drive RCAs and corrective actions with Infra/Dev.
- Partner with Security/SOC for alert tuning and playbooks (lockouts, brute-force, EDR events).
The successful candidate will enjoy a competitive salary package, opportunities for professional growth and development, and a dynamic work environment.
OthersThe ideal candidate will possess excellent communication and leadership skills, with the ability to motivate and inspire their team.
-
Senior Technical Operations Manager
2 days ago
Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 23,00,000Job Title: Senior Technical Operations ManagerAbout the Role:We are seeking an experienced leader to manage our technical center, overseeing a team of 100+ professionals. The ideal candidate will drive strategy, delivery, and innovation to ensure operational excellence and business growth.Main Responsibilities:Lead and manage a center of 100+ technical...
-
Chief Technical Operations Manager
1 week ago
Kanpur, Uttar Pradesh, India beBeeSystem Full time ₹ 12,00,000 - ₹ 15,00,000Job Title: Linux System AdministratorWe are seeking an experienced IT professional to manage our physical and virtual server environments. The ideal candidate will have strong technical skills in Linux OS administration, knowledge of hypervisors, and exposure to cloud platforms and automation tools.Key Skills & Requirements:4–8 years of experience in...
-
Technical Operations Manager
1 week ago
Kanpur, Uttar Pradesh, India beBeeProject Full time ₹ 15,00,000 - ₹ 21,50,000Job Title: Technical Project ManagerCoordinate internal resources and third parties/vendors for the seamless execution of projects.Ensure that all projects are delivered on-time, within scope and within budget.Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.Ensure resource availability and...
-
Material Aggregate Specialist
3 days ago
Kanpur, Uttar Pradesh, India beBeeMaterial Manager Full time ₹ 7,50,000 - ₹ 15,00,000Job DescriptionA key objective of this role is to lead and manage the entire process of material aggregation from various sources, ensuring high-quality raw materials are sourced efficiently.The ideal candidate will have expertise in network management, segregation, production planning, sales strategies, and value-added services. They should be skilled in...
-
Technical Operations Specialist
5 days ago
Kanpur, Uttar Pradesh, India beBeeAnalytical Full time ₹ 9,00,000 - ₹ 18,00,000Hybrid IT Support and Data Operations AnalystThis role combines technical support and data operations expertise to provide seamless support for our global business. As a hybrid IT support and data operations analyst, you will spend approximately 20-25% of your time on IT support and the remaining 75-80% on data and operations support.Job Responsibilities:IT...
-
Head of Technical Operations
2 days ago
Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 30,00,000Job Title:Technical Support ManagerAbout the Role:The Technical Support Manager oversees all requests, incidents, and problems. They manage urgent and complicated support issues by coordinating efforts.Key Responsibilities:Train, coach, and mentor L1/L2 Technical Support Engineers to enhance their skills.Ensure 24/7 service availability and SLA adherence...
-
Ship Operations Manager
1 week ago
Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000Effective vessel management requires a delicate balance of technical expertise, operational efficiency, and crew coordination.Job OverviewThe Technical Superintendent plays a pivotal role in ensuring the safe and efficient operation of vessels.Main ResponsibilitiesOversee all aspects of vessel technical managementConduct regular inspections to guarantee...
-
Technical Project Manager
1 week ago
Kanpur, Uttar Pradesh, India beBeeSenior Full time ₹ 18,43,200 - ₹ 25,12,000Senior Customer Support EngineerWe are seeking an experienced professional to join our team as a Senior Customer Support Engineer. This role combines deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.The ideal candidate will have a strong...
-
Wintel Operations Manager
20 hours ago
Kanpur, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 25,00,000 - ₹ 35,00,000Job OpportunityWe are seeking an experienced IT professional to manage day-to-day operations of the Wintel environment.The successful candidate will be responsible for collaborating with vendors and cross-functional teams to deliver services and infrastructure projects, ensuring secure, compliant, and efficient IT operations.Key Responsibilities:Solution...
-
Office Operations Manager
1 week ago
Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000Director of Operations ManagementThe Director of Operations Management oversees the day-to-day operations of the organization, ensuring optimal efficiency and productivity. This role requires strong leadership skills, with expertise in managing administrative processes, supervising team members, and aligning work between departments.The Director will oversee...