Current jobs related to Tech Support Expert - Anantapur, Andhra Pradesh - beBeeTechnical

  • Tech Infrastructure Architect

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeInnovator Full time ₹ 1,75,00,000 - ₹ 2,15,00,000

    Building a Tech Stack for Last Mile 2.0This is an exciting opportunity to shape the technology infrastructure of a pioneering urban logistics platform.We are looking for a seasoned Technical Lead Engineer to join our team and help us build scalable, efficient, and innovative solutions.The ideal candidate will have a strong background in building backend...

  • Tech Upskilling Partnership Manager

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,00,00,000

    About the RoleNxtwave is an edtech company that transforms youth into highly skilled tech professionals through its programs.As a partner for NSDC under the Ministry of Skill Development & Entrepreneurship, and recognized by NASSCOM, Ministry of Commerce and Industry, and Startup India, we have earned a reputation for excellence.The OpportunityWe are looking...

  • JD Edwards Technical Support Specialist

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 25,00,000

    Job OpportunityOracle JD Edwards Technical Professionals sought for key technical support roles.Expertise in JD Edwards Technical Modules, including Report, Application, Business Function, NER, BSSV , UDO, Processing option, and Data Structure is required.Application testing and validation for all system changes and projects.Effective knowledge transfer and...

  • Technical Support Expert

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support ExpertThis role is perfect for individuals who enjoy solving complex problems and providing exceptional customer service.We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for actively participating in the support of incoming calls, leveraging your...

  • Technical Support Expert

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support ExpertWe are seeking a skilled technical support expert to join our team. As a key member of our organization, you will play a vital role in providing assistance related to our product suite, diagnosing complex application issues, and troubleshooting problems in malfunctioning equipment or software.About the RoleThis is a remote...

  • Tech Support Professional

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time US$ 45,000 - US$ 85,000

    Job Title: Help Desk Support SpecialistAbout the Role:We are seeking a skilled professional to join our support team as a Help Desk Support Specialist. This role will be responsible for providing top-notch customer service, handling technical issues, and ensuring seamless resolution of problems.Main Responsibilities:Determine the issue and take ownership of...

  • Ad Tech Partnership Specialist

    1 week ago

    Anantapur, Andhra Pradesh, India beBeePartnership Full time ₹ 25,00,000 - ₹ 50,00,000

    About Us:We are a trailblazing HR Tech company providing a Recruitment Marketing Platform that automates and optimizes job advertising.Our platform helps companies attract the right talent efficiently and cost-effectively.Job OverviewThe Channel Partnerships role will assist in identifying, developing, and managing strategic partnerships with key ad tech...

  • Tech Solutions Architect

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeDevops Full time ₹ 18,00,000 - ₹ 25,50,000

    Transformative Tech Expert - Help us dream big while delivering at scale.You'll play a crucial role in keeping our digital backbone running seamlessly for millions of customers. Your mission: reduce incidents, automate everything, and help us deliver exceptional user experiences.Identify potential system issues early, implement preventive measures, and boost...

  • Voice Support Expert

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 60,00,000

    **Job Title: Voice Support Expert**Mumbai (Marol)**Experience:** 0-4 Years. Freshers are welcome to apply.**Shift Details:** Mon-Sat | 7 am-4 pm | Work From OfficeJob Responsibilities:Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.Proactively contact at-risk learners...

  • Content Writer

    2 weeks ago

    Anantapur, Andhra Pradesh, India Tech Research Online Full time

    Job Title - Content Writer (1-4 YoE)No. of positions - 4Shift schedule - 2:00 PM - 11:00 PM ISTThis is an onsite role located in Kharadi, Pune (with limited flexibility depending on the team's schedule)The candidate should know the US English format to write blogs that connect with our ideal readers. Understands how to turn complex technical topics into...

Tech Support Expert

3 weeks ago

Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title:

Tech Support Professional

About the Role:

This role requires a tech-savvy individual to provide top-notch support to customers. You will be responsible for resolving technical issues related to Windows software, hardware, and services in a timely and effective manner.

Key Responsibilities:
  1. Customer Interaction:
  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.
Product Knowledge:
  • Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance: Guide customers on using self-help resources and online documentation.
Issue Resolution:
  • Tiered Support: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.
Customer Satisfaction:
  • First-Contact Resolution: Strive for first-contact resolution whenever possible.
  • Professionalism: Maintain a positive and professional demeanor even during challenging interactions.
  • Customer Feedback: Collect feedback and identify areas for improvement.
Collaboration:
  • Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing: Contribute to internal knowledge bases and share best practices.
Quality Assurance:
  • Adherence to Policies: Follow Microsoft's support policies and guidelines.
  • Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.