Tech Support Professional

1 day ago

Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time US$ 45,000 - US$ 85,000
Job Title: Help Desk Support Specialist

About the Role:

We are seeking a skilled professional to join our support team as a Help Desk Support Specialist. This role will be responsible for providing top-notch customer service, handling technical issues, and ensuring seamless resolution of problems.

Main Responsibilities:

  • Determine the issue and take ownership of resolving it.
  • Respond to incoming calls and chats in a timely manner.
  • Troubleshoot device and networking issues reported by users.
  • Collaborate with internal teams to provide accurate and timely resolutions.
  • Identify and resolve all issues during regular operations.
  • Document all calls, chats, and email support.
  • Provide guidance and support to team members.
  • Communicate escalations/ issues to Managers in a timely manner.

Skill Set & Qualifications:

  • Excellent communication and problem-solving skills.
  • Able to quickly learn how to troubleshoot devices and step-by-step instructions.
  • Strong identification, prioritization, and resolution of reported problems through various mediums.
  • Responsible for closure of requests within specified SLA.
  • Technical Support experience is highly regarded.

Benefits:

  • Flexible holiday policy.
  • Hybrid working options.
  • Lifetime and medical insurance.
  • Focus on skill development.
  • Wi-Fi-Mobile bill reimbursement.
  • Employee well-being activities.

How to Apply and Interview Process:

Apply by sharing resume with your contact information. The interview process includes multiple rounds, including an HRBP Round for salary discussion and cultural fitment check.

  • Tech Support Expert

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:Tech Support ProfessionalAbout the Role:This role requires a tech-savvy individual to provide top-notch support to customers. You will be responsible for resolving technical issues related to Windows software, hardware, and services in a timely and effective manner.Key Responsibilities:Customer Interaction:Troubleshooting: Diagnose and resolve...

  • Ad Tech Partnership Specialist

    1 day ago

    Anantapur, Andhra Pradesh, India beBeePartnership Full time ₹ 25,00,000 - ₹ 50,00,000

    About Us:We are a trailblazing HR Tech company providing a Recruitment Marketing Platform that automates and optimizes job advertising.Our platform helps companies attract the right talent efficiently and cost-effectively.Job OverviewThe Channel Partnerships role will assist in identifying, developing, and managing strategic partnerships with key ad tech...

  • Advanced System Support Professional

    3 days ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

    Key Responsibilities:Maintain system availability and incident resolution for the platform.Tech Stack:Cloud Platforms: AWS & AzureProgramming Languages: Python, JavaDatabase Systems: PostgreSQLRequired Skills and Qualifications:IT Support Experience with hands-on exposure to Cloud, Python/Java, and PostgreSQLDirect experience with Murex (at least 2...

  • Technical Support Professional

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Technical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to join our organization. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

  • Tech Optimization Specialist

    5 days ago

    Anantapur, Andhra Pradesh, India beBeeDeveloper Full time ₹ 25,00,000 - ₹ 35,00,000

    About UsWe're a fast-growing e-commerce company that builds and manages over 10 online brands, serving customers in more than 60 countries. We connect demand in one part of the world with supply in another—reliably, efficiently, and at scale.We source quality products globally and deliver them directly to consumers through our own logistics network, smart...

  • JD Edwards Technical Support Specialist

    3 days ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 25,00,000

    Job OpportunityOracle JD Edwards Technical Professionals sought for key technical support roles.Expertise in JD Edwards Technical Modules, including Report, Application, Business Function, NER, BSSV , UDO, Processing option, and Data Structure is required.Application testing and validation for all system changes and projects.Effective knowledge transfer and...

  • Tech Solutions Architect

    3 days ago

    Anantapur, Andhra Pradesh, India beBeeDevops Full time ₹ 18,00,000 - ₹ 25,50,000

    Transformative Tech Expert - Help us dream big while delivering at scale.You'll play a crucial role in keeping our digital backbone running seamlessly for millions of customers. Your mission: reduce incidents, automate everything, and help us deliver exceptional user experiences.Identify potential system issues early, implement preventive measures, and boost...

  • Administrative Support Professional

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000

    Administrative Support ProfessionalWe are seeking a highly organized and detail-oriented professional to manage day-to-day administrative operations, oversee procurement, and inventory of office supplies and assets.Key Responsibilities:Office Management: Manage the efficient functioning of facilities, equipment, and utilities by liaising with external...

  • Tech Lead

    4 days ago

    Anantapur, Andhra Pradesh, India Handelnine Global Full time

    About Handelnine GlobalHandelnine Global is a fast-growing e-commerce company that builds and manages over 10 online brands, serving customers in more than 60 countries. We connect demand in one part of the world with supply in another—reliably, efficiently, and at scale.We source quality products globally and deliver them directly to consumers through our...

  • Office Support Professional

    5 days ago

    Anantapur, Andhra Pradesh, India beBeeAdministrative Full time ₹ 3,00,000 - ₹ 6,00,000

    Job DescriptionWe are seeking a skilled professional to fill the position of an Office Assistant. In this role, you will be responsible for providing administrative support to our team. Your primary duties will include answering phone calls, greeting visitors, and maintaining office supplies.You will also be responsible for scheduling meetings, sending...