Senior Customer Experience Manager

4 days ago


Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 15,00,000

Position Title: Service Lead

Education:

  • Graduate / Postgraduate degree.

Experience:

  • 10 years in customer support or customer service role, with at least 5 years of experience in a leadership or supervisory position.

Job Description:

Lead a team of customer support representatives to deliver exceptional customer service. Drive performance, coach team members and provide them with the right tools and resources to succeed in a positive work environment.

Key Responsibilities:

  • Manage and lead the customer support team.
  • Ensure team provides excellent customer service by monitoring calls, emails and chat interactions, and providing feedback and coaching.
  • Develop and implement processes and procedures to improve efficiency and effectiveness of the customer support team.
  • Analyze customer feedback and identify areas for improvement.
  • Motivate and encourage team to achieve targets and goals.

Requirements:

  • Excellent communication skills.
  • Strong interpersonal skills.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Ability to analyze data and make data-driven decisions.

Benefits:

Opportunity to work in a fast-paced environment, manage multiple tasks and priorities, and develop strong analytical and problem-solving skills.



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