Operational Manager/Product Owner

2 weeks ago


Mumbai, Maharashtra, India Crisil Limited Full time
About the Role

We are seeking a seasoned Salesforce Product Owner to lead our operations team and drive product development as a key member of our team.

  1. Strategize and present ideas to stakeholders to drive business growth.
  2. Define product features according to customer requirements and lead the development process by creating a product roadmap.
  3. Act as the main point of contact between teams and stakeholders, ensuring seamless collaboration.
  4. Oversee all stages of product creation, from design to development, and organize the product backlog according to requirements.
  5. Facilitate discussions between business teams and drive execution through strong techno-functional experience.
  6. Develop functional specifications for each step, validate fields, and drive sprint planning in close collaboration with Product heads and IT partners.
  7. Responsible for functional and solution documentation, review test scenarios, and support development and business teams for SIT, UAT, and end-user manuals.

Key Responsibilities for Operational Manager:

  1. Lead, motivate, and support a large team, including career development plans for direct reports and problem resolution.
  2. Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  3. Partner with cross-functional teams to improve proprietary tools and systems, drive automation and efficiency initiatives across the team.

Candidate Profile:

We are looking for a candidate with a minimum of 7-8 years of experience as a Salesforce Product Owner in the BFSI sector, with a strong understanding of product development life cycles and Agile environments.

Preferred qualifications include PSPO or CSPO certification, excellent written and verbal communication, and the ability to conduct cost/benefit analysis and drive key metrics in project delivery.



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