Digital Transformation Strategist:Product Owner
2 weeks ago
The Product Owner drives the customer experience vision across Axis Bank by translating the voice of the customer, industry trends, and the strategic imperatives. This role requires a deep understanding of digital product development and life cycle management.
Key Responsibilities:
- Partner with business teams and customer journey owners to increase digital adoption by on-ground teams and customers.
- Implement efficient UX/UI processes by conducting usability studies that help the design team collaborate actively with Journey owners and engineers.
- Connect with relevant stakeholders across bank functions like Operations, Risk, compliance etc. to design a best-in-class digital solution.
- Comprehensively test the digital solution along with critical stakeholders and arrange for a signoff.
- Create campaigns and programs to increase digital adoption by customers.
- Partner with the line of business to increase employee engagement, knowledge, and awareness of digital channels offerings.
- Responsible for project execution, including experience design and stakeholder management.
Qualifications:
Optimal qualification for success on the job is:
- Graduate / Post-Graduate Degree from a recognized institute.
- 2+ years of experience as a digital product manager with a user-centred focus, preferably in a fast-paced start-up environment that runs in an agile manner.
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