Strategic Team Leader

1 day ago

Hubli, Karnataka, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000

Leader at the Front

A company blends domain expertise with enterprise solutions. The approach empowers societies worldwide, enhancing business efficiency and productivity.

The role is part of this vision, driving teams to deliver exceptional results while fostering a collaborative work environment.

Key Responsibilities:

  • Team Management:

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

  • Workload Management:

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

  • Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

  • Training and Development:

Train new team members on policies, procedures, and technical skills, providing ongoing support and development opportunities.

  • Performance Monitoring:

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

  • Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive work environment.

  • Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

  • Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

  • Compliance:

Ensure the team adheres to relevant industry standards.

  • Documentation:

Maintain accurate documentation of IT support processes and procedures.

  • Continuous Learning:

Stay up-to-date with the latest technologies and trends in IT support, providing ongoing training and development for the team.

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