IT Infrastructure Specialist

4 weeks ago


Ahmedabad, Gujarat, India Outsourced Full time
Outsourced: A Leading Offshore Outsourcing Company

We are a leading ISO certified offshore outsourcing company providing dedicated remote staff to top international companies. As a respected and certified employer, we offer a supportive work environment where our team members can thrive.

Competitive Salary: ₹80,000 - ₹1,20,000 per month (depending on experience)

Job Description

This role involves delivering exceptional technical support, ensuring system maintenance, managing alerts, and overseeing patch management. The ideal candidate will have strong ITIL principles knowledge, proficiency in Microsoft 365, Azure AD, and Conditional Access.

  • Provide timely and efficient technical support, resolving issues within strict SLAs
  • Maintain a low negative peer review rate by effectively handling service requests and user provisioning

Key Responsibilities

  • Conduct regular system upgrades and patches to ensure smooth system performance
  • Troubleshoot system issues and implement effective solutions to minimize downtime
  • Monitor system performance and proactively address potential problems to prevent recurrence

alert Management:

  • Respond promptly to system alerts and investigate root causes to resolve critical issues
  • Collaborate with the team to resolve critical issues and implement problem management strategies for recurring alerts

Patch Management:

  • Ensure timely patching of managed devices to maintain security compliance and resolve patch-related warnings and alerts
  • Coordinate with the team to address complex patch deployment issues

Backup Monitoring:

  • Monitor backup jobs and take corrective actions for failures to minimize data loss
  • Educate team members on backup optimization techniques to reduce job failures

Billing and Reporting:

  • Audit all work performed and allocate efforts to client agreements to maintain accurate billing records
  • Maintain a high billing utilization rate by efficiently logging all work performed

Required Qualifications:

  • Minimum 5 years of professional work experience
  • Minimum 2 years of experience in the IT industry
  • Strong understanding of ITIL principles and related methodologies
  • Proficiency in Microsoft 365, Azure AD, and Conditional Access
  • Hands-on experience with Windows Server administration and Veeam Backup or similar backup solutions
  • Familiarity with RMM tools like Ncentral and patching tools and processes
  • Excellent troubleshooting and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team

What We Offer:

  • Health Insurance: Comprehensive medical coverage up to 20 lakh per annum
  • Professional Development: Monthly upskill allowance of ₹5000 for continued education and certifications
  • Leave Policy: Vacation Leave (VL): 10 days per year, available after probation
  • Flexible Work Hours or Remote Work Opportunities – Depending on the role and project


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