ICT Infrastructure Specialist

5 days ago


Delhi, Delhi, India MSF Full time
Job Title: ICT Infrastructure Specialist

Job Summary:

The ICT Infrastructure Specialist is responsible for the maintenance, implementation, and monitoring of an up-to-date ICT infrastructure (hardware, software, and electronic data) in accordance with MSF standards, policies, protocols, and procedures.

Key Responsibilities:

  • Monitoring and maintaining all Information Technology (IT) and Telecom equipment tools and services in MSF India Offices in India.
  • Supervising, implementing, and improving data security protocols to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
  • Performing any other task specific to his/her area of specialty as defined in his/her job description and according to the line manager.
  • Providing technical support to users to resolve their IT-related issues and queries.
  • Monitoring ICT infrastructure, hardware, software, and internet.
  • Supporting ICT manager in day-to-day ICT service continuity, maintenance, and data security.
  • ICT asset and inventory management.

Financial Dimensions:

Assisting the ICT Manager in preparing and managing the ICT annual budget.

Other Dimensions:

  • Responsible for the ICT maintenance of all staff and infrastructure in Offices in India/Sri Lanka.
  • Remote ICT support to the users of MSF South Asia in Sri Lanka and other countries if required.
  • Support to other MSF Sections if required.

Performance Indicators:

  • Up-to-date office infrastructure and IT compliances (Software and Hardware).
  • Adequate trouble shooting: 90% of all ICT in-house queries are solved within 12 hours.
  • 100% of required ICT payments done well in time.
  • Up-to-date and approved ICT strategy payments and inventory for the MSF offices in India/Sri Lanka.


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