ICT Infrastructure Specialist
3 days ago
The ICT Infrastructure Specialist will be responsible for ensuring the smooth operation of all IT and Telecom equipment, tools, and services in the MSF offices in India. This includes monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in accordance with MSF standards, policies, protocols, and procedures.
Key Responsibilities
Monitoring and maintaining the ICT infrastructure, including hardware, software, and electronic data
Ensuring the efficient use of all IT and Telecom services and infrastructure
Providing technical support to users to resolve their IT-related issues and queries
Assisting the ICT Manager in developing, implementing, and maintaining the quality, security, continuity, and coherence of an efficient and effective ICT environment
Requirements
Graduate in IT or equivalent
Preferably 45 years of work experience in System and network administration, trouble shooting, supporting management of hardware and software platforms, telecommunications facilities, and knowledge of Windows-based packages/applications
Expertise in the latest version of Microsoft Operating System and business applications (Office 365)
Good knowledge of computer hardware and maintenance processes, network theory, and their respective protocols, main email systems, IT security best practices, and IT service management tools (ITSM)
Knowledge of Computer Hardware, Routers, Switches, etc.
Good knowledge of written and spoken English
Benefits
Contract duration is one year with a possibility of extension
A stimulating professional environment in a reputed international organization
Gross per month salary (before all the statutory deductions): INR 40918 - INR 56641 (non-negotiable)
13th Month bonus (equivalent to one month gross) will be additional
Contributions for statutory benefit programs such as Provident Fund and Gratuity
Medical: MSF provides medical reimbursement for employees and their dependents as per MSF healthcare policy
Performance Indicators
Uptodate office infrastructure and IT compliances (Software and Hardware)
Adequate trouble shooting: 90% of all ICT inhouse queries are solved within 12 hours
100% of required ICT payments done well in time
Uptodate and approved ICT strategy payments and inventory for the MSF offices in India/Sri Lanka
Key Interactions
MSF South Asia Office in India/Sri Lanka or any other country if required
External ICT service vendors
Closely work with ICT Manager based in MSF South Asia Office in Colombo
Job Requirements
Strong technical skills in IT and Telecom equipment, tools, and services
Excellent communication and interpersonal skills
Ability to work in a team environment
Strong problem-solving and analytical skills
Ability to work under pressure and meet deadlines
How to Apply
Interested candidates should submit their application, including a detailed CV and a cover letter, to the MSF South Asia Office in India/Sri Lanka or any other country if required. Only shortlisted candidates will be contacted for an interview.
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