
Developing Training Programs Manager
2 days ago
The organization is looking for a skilled and experienced Trainer to lead impactful training programs across various teams. This role involves delivering structured training interventions, product knowledge assessments, and continuous upskilling.
Responsibilities include:
- Conducting onboarding and induction programs for new hires.
- Delivering training on soft skills, process, product, and systems.
- Ensuring smooth assimilation into the company culture, policies, and tools.
- Evaluating learning effectiveness through assessments, quizzes, and role-plays.
Key Skills:
- Public speaking & facilitation
- Instructional design fundamentals (ADDIE/SAM)
- Kirkpatrick model and 360° feedback evaluation
- Stakeholder collaboration
- Analytical thinking
- Coaching and feedback delivery
- Attention to detail in documentation and reporting
Requirements:
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
- Strong communication and facilitation skills.
- Proficiency in MS Excel, PowerPoint, and LMS platforms.
- Exposure to QA and performance improvement frameworks is a plus.
For this role, we seek candidates with expertise in instructional design, adult learning principles, and performance improvement strategies.
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