Reservation Expert

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

We are currently seeking a skilled Reservationist to support our team and drive guest satisfaction in the US short-term vacation rental market.

This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we would like to hear from you.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies in line with established policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
Benefits

Work Location: Remote (India)

Shift: Night shift (US timings)

Salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills

Education: We value skills and experience over degrees

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