Operations Director
3 weeks ago
About TaskUs: As a provider of outsourced digital services and next-generation customer experience, TaskUs supports fast-growing technology companies in representing, protecting, and growing their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The Role: As an Operations Manager at TaskUs, you will be responsible for leading a team and ensuring the consistent meeting of key performance indicators (KPIs). You will devise effective plans to improve employee performance, identify strengths and weaknesses, and provide tasks that help employees work on their weaknesses and showcase their talents.
Key Responsibilities:
- Creating a culture of awareness and prevention
- Leading and managing a team to achieve KPIs
- Developing and implementing strategies to improve employee performance
- Identifying and addressing employee strengths and weaknesses
- Providing tasks and projects that align with employee goals and interests
Requirements:
- 3+ years of related working experience in customer experience operations and management
- Strong interpersonal and communication skills
- Empathy and cultural awareness of political and social situations
- Ability to multitask and work in a fast-paced environment
- Leadership and analytical skills
Why TaskUs: TaskUs prioritizes employee well-being by offering competitive salaries, comprehensive benefits, and wellness programs. We are committed to creating an inclusive environment and positive impact on the community. Our diverse departments, including Total Rewards, Wellness, HR, and Diversity, reflect our People First culture.
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