Enterprise Technical Assistance Professional

2 days ago

Vijayawada, Andhra Pradesh, India beBeeSupport Full time US$ 50,000 - US$ 70,000
Technical Support Specialist

This role will serve as the first point of contact for users facing issues with technology, software, or services. You will be responsible for providing end-to-end technical and general support resolution to the end user through various mediums including platform, emails, calls, chats.

Key Responsibilities:
  • Determine the issue, research, and follow-up steps, as necessary for resolution of issues.
  • Answer incoming calls & chats.
  • Troubleshooting device and networking issues reported by the users.
  • Working customer service/tech support via incoming phone calls, email and chat.
  • Identify and assist to resolve all issues identified during regular operations.
  • Ticketing all calls, chats and email support in English and Portuguese/Spanish.
Requirements:
  • We are looking for French & English-speaking candidates to support our SaaS product (Mobility Practice).
  • Candidate should be willing to work in 24/7 rotational shift.
  • Extremely organized with an appreciation for process and documentation.
  • A team player who thrives in a kind and collaborative environment.
  • Ability to quickly learn how to troubleshoot devices and step by step instructions.
Benefits:
  • Flexible Holiday Policy.
  • Hybrid Working Options.
  • Life & Medical Insurance.
  • Focus on Skill Development.
  • Wifi-Mobile bill reimbursement.
How to Apply:

Kindly share your resume with the hiring manager.

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