IT Technical Assistant

1 day ago

Vijayawada, Andhra Pradesh, India beBeeProblemSolving Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

The IT Support Specialist plays a vital role in delivering prompt and effective technical assistance to clients, resolving complex technology-related issues, and ensuring the smooth operation of their systems. This position serves as the frontline support for our clients, addressing a wide range of technical issues including hardware and software troubleshooting, network connectivity problems, and system configurations.

Duties and Responsibilities
  • Communicate efficiently: Handle client inquiries related to probable causes of the issue, educate them about the issue and course of actions to be taken, and keep customers informed about available options.
  • Troubleshoot LoB applications: Resolve various custom applications utilized for client operations and tasks such as centralization, backup, vulnerability scans, and data recovery.
  • Analyze and resolve issues: Evaluate complex IT business needs presented through tickets, research available resources efficiently, and recommend effective technical solutions.
  • Incident prioritization: Quickly prioritize tasks based on their impact on business operations and take urgent action to minimize downtime during high-severity incidents.
  • Documentation and coordination: Document LAN activities, including backups, maintenance, server upgrades, and patching, and coordinate tasks to ensure smooth network operations.
  • Troubleshoot networking tickets: Understand and troubleshoot client's network infrastructure tickets, including internet troubleshooting, VPN solutions, firewall systems, and office WiFi connectivity.
  • Cloud platform networking tickets: Have a basic understanding of software-based network connectivity on cloud platforms like Azure, AWS, and collaborate on NOC tickets.
  • Troubleshooting COTS products: Work with multiple commercial off-the-shelf (COTS) products, ensuring their effective utilization and troubleshooting when needed.
  • Operating System (OS) Troubleshooting: Troubleshoot Server and Client OS issues, including disk and storage tickets, backup issues, OS performance issues, apps crashes, and not-responding errors.
Qualifications and Skills
  • Hands-on experience in helpdesk tickets, including troubleshooting Server Infrastructure tickets, Windows OS, and LoB apps issues.
  • Technical proficiency in multiple areas, including security, networking, server administration, and hardware.
  • Strong customer-facing interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users.
  • Proficiency in Microsoft Office 365 and Intune management is preferred.
  • Understanding of Active Directory Group Policy Objects (GPOs), desktop support, and troubleshooting.
  • Security-conscious mindset with a focus on ensuring data and network security.
  • Continuous learning: Maintain a willingness to learn attitude, staying up-to-date with the latest IT skills and technologies to provide top-notch support.

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