
Level 2 Technical Support Specialist
2 weeks ago
The Production Support Analyst-L2 plays a crucial role in providing level 2 support to business users directly.
This position involves being responsible for monitoring and job scheduling tools, as well as possessing hands-on experience with SQL/Unix. Additionally, the ideal candidate should have experience with VB/Powerquery/Python, monitoring and job scheduling tools like Control-M, knowledge of basic support processes like incident management, and working experience with ServiceNow or similar tools.
- Required skills include hands-on experience with SQL/Unix, experience with VB/Powerquery/Python, monitoring and job scheduling tool like Control-M, knowledge of basic support process like incident management, and working experience with ServiceNow or similar tool.
Strong written and oral communication skills are also necessary for this role, as is self-motivation and high accountability standards.
Shift timings are from 07:30 to 16:30 IST, but the ideal candidate should be open to working UK shifts as well.
What We OfferThis role offers a dynamic and challenging work environment where you can grow and develop your skills.
- A competitive compensation package.
- A comprehensive training program.
- Ongoing support and guidance.
We encourage innovation and creativity in our team members and provide opportunities for professional development.
Join our team and take the first step towards a rewarding career
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