Textile Tech Solutions Manager

6 days ago


Mumbai, Maharashtra, India Recover Full time
About the Job

We are seeking a highly skilled Textile Tech Solutions Manager to join our team at Recover. As a key member of our Global Tech Support team, you will play a critical role in ensuring the quality and efficiency of our yarn spinning operations.

Key Responsibilities
  • Identify and resolve operational challenges in yarn spinning, collaborating closely with the Global Tech Support Director to investigate and address customer concerns.
  • Manage communication channels with customers, ensuring timely reporting and contributing to the establishment of efficient workflows to enhance customer satisfaction and optimize operational efficiency.
  • Participate in Tech Support meetings with customers and/or Tech Support Staff to discuss customer needs and complaints.
  • Compile daily reports on customer status and be responsible for ensuring they are up-to-date.
  • Collaborate with the Quality Department to compile information for quality complaint reports.
Requirements
  • Strong technical knowledge of fibers, yarns, and fabrics, with a focus on yarn spinning systems.
  • Excellent organization, communication, and reporting skills, with attention to detail.
  • Excellent problem-solving and analytical skills, with a solid understanding of Quality Management Systems.
  • Fluent in English and experience working with international customers.
  • Bachelor's or master's degree in Textile Engineering, with 8-14 years of experience in international companies.
Our Corporate Values
  • Care: We care and respect for our planet, employees, and society.
  • Brave: We are brave, passionate, determined, and straightforward.
  • Curious: We are curious, open, creative, and eager learners.
  • Get it done: We operate with efficiency and accountability, driven by performance and results.

Recover provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.



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