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Voice Process Associate
3 weeks ago
About the Position:
We are seeking an experienced Voice Process Associate to support US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve product, service, billing, or technical queries.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high customer satisfaction through prompt service.
- Adhere to process workflows, scripts, and quality standards.
Requirements:
- Graduate degree in any field.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- US accent experience supporting North American clients.
- Problem-solving attitude with ability to think on feet.
Benefits:
- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances
