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Voice Process Associate

3 weeks ago


Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

About the Position:

We are seeking an experienced Voice Process Associate to support US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve product, service, billing, or technical queries.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high customer satisfaction through prompt service.
  • Adhere to process workflows, scripts, and quality standards.

Requirements:

  • Graduate degree in any field.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with ability to think on feet.

Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances