Proactive Customer Advocate

3 days ago

Guntur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

Key Responsibilities of the Customer Support Analyst Role

Job Description:

The ideal candidate will be responsible for addressing customer issues, guiding customers on product usage, and collaborating with cross-functional teams to provide a fulfilling experience.

  • Troubleshoot customer issues and conduct root cause analysis.
  • Guide and assist customers on product usage.
  • Handle customer data import and export from production systems.
  • E nsure timely updates of customer data in production systems.
  • Process confidential data and information according to guidelines.
  • Contribute to developing product content for internal and external stakeholders.
  • Generate reports from single or multiple systems.
Required Skills and Qualifications:

To excel in this role, you should have a Bachelor's degree from an accredited university or college in computer science, 3+ years of experience in product customer support, excellent interpersonal and collaborative skills, an analytical mind, and strong problem-solving skills. You should also be able to translate business requirements into non-technical terms and possess good documentation skills.

  • Hold a Bachelor's degree from an accredited university or college in computer science.
  • Have 3+ years of experience in product customer support.
  • Demonstrate excellent interpersonal and collaborative skills.
  • Exhibit an analytical mind and inclination for problem-solving.
  • Be able to translate business requirements into non-technical terms.
  • Possess good documentation skills.
  • Display attention to detail.
  • Demonstrate strong written and verbal communication skills.
  • Exhibit strong customer relationship skills – responsiveness, sensitivity, diplomacy
Preferred Qualifications:

Experience working with cloud-based products, preferably on AWS, and knowledge in any scripting/programming language, such as Python, Java, JavaScript, or Perl, to automate manual tasks would be beneficial.

  • Experience working with cloud-based products, preferably on AWS.
  • Experience using issue tracking software like HubSpot, GitLab, JIRA etc.
  • Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual tasks.
  • Knowledge in fetching data from SQL / No SQL databases.

We prioritize continuous career growth and development, exposing you to cutting-edge technologies and advanced cybersecurity practices. Our straightforward and transparent policies ensure a smooth onboarding process.

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