
Elevate Your Career as a Key Customer Advocate
4 days ago
This vital role focuses on delivering superior customer service across various communication channels, including phone, email, and live chat. The ideal candidate will excel in resolving complex technical issues, guiding customers through our software's optimal usage, and collaborating with the tech team to address intricate problems.
Responsibilities:
- Provide prompt, courteous assistance to customers
- Analyze and resolve intricate technical issues related to our accounting platform
- Guide customers on utilizing our software features effectively, including GST requirements
- Collaborate with the tech team to troubleshoot complex issues and improve overall performance
- Maintain accurate records of customer conversations and follow up on unresolved matters efficiently
- Contribute to process improvements in customer support services
- Stay updated on industry trends and changes in accounting regulations
Requirements:
- Bachelor's degree in Commerce (BBA / B.Com / MBA / Commerce)
Why This Role Matters:
This position plays a pivotal part in ensuring customer satisfaction and loyalty. By providing exceptional support, we foster long-term relationships with our clients and drive business growth.
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