Elevate Your Career as an Escalation Specialist

1 day ago

Guntur, Andhra Pradesh, India beBeeEscalation Full time ₹ 6,00,000 - ₹ 10,00,000
Escalation Resolution Manager

Elevate your career as an Escalation Resolution Manager where you will be responsible for efficiently managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:
  • Escalation Handling: Investigate and analyze the root causes of escalations to prevent recurrence and communicate with customers in a professional and empathetic manner to understand their concerns.
  • Refund Management: Process and oversee refund requests in adherence to company policies and collaborate with relevant departments to streamline refund processes and minimize errors.
  • Customer Interaction: Provide timely updates to customers on the resolution status of their escalated cases and maintain accurate records of escalated cases, actions taken, and resolutions achieved.
  • Collaboration: Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution and generate regular reports on escalation trends and suggest improvements to prevent future issues.
Essential Skills:
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

  • Elevate Your Career as a Service Manager

    2 days ago

    Guntur, Andhra Pradesh, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000

    **Job Title:** Service ManagerWe are seeking a skilled Service Manager to lead our team at Gandhidham & Ankleshwar.**Key Responsibilities:Manage and lead the service team for DG sets and industrial equipment.Ensure timely resolution of customer complaints and service requests.Plan and monitor preventive and breakdown maintenance activities.Coordinate with...

  • Elevate Your Career as a Platform Expert

    2 days ago

    Guntur, Andhra Pradesh, India beBeeMendixAdministrator Full time ₹ 10,00,000 - ₹ 15,00,000

    A platform expert plays a vital role in managing and governing the application life cycle within an organization. They are responsible for ensuring user management, application deployment and monitoring, as well as maintaining the overall health and security of the application.Key Responsibilities:User Management: Inviting new users, managing user roles and...

  • Elevate Your Career as a Digital Marketing Specialist

    2 days ago

    Guntur, Andhra Pradesh, India beBeeDigitalMarketing Full time ₹ 4,00,000 - ₹ 5,00,000

    Job Title: Digital Marketing ProfessionalDuration: 3 days leftYou will play a key role in driving business growth through innovative online marketing strategies.Key Responsibilities:Conduct market research to inform campaigns and stay up-to-date with the latest industry trendsCreate engaging content and develop digital marketing projects to reach customers...

  • Elevate Your Career with This Exciting Oracle Technical Support Opportunity

    7 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Oracle Technical Support SpecialistWe are seeking a skilled technical support specialist to join our team. The successful candidate will have proven experience in supporting multiple modules across the supply chain and manufacturing domains.The ideal candidate will have hands-on experience with SQL/PL/SQL, Oracle Forms, and Oracle Reports. They will be...

  • P&E Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeElevator Full time ₹ 18,00,000 - ₹ 22,00,000

    Key Responsibilities:The primary objective of the Elevator Traffic Analyst role is to conduct thorough traffic analysis, prepare comprehensive presentations, and maintain regular communication with clients. The ideal candidate will possess a deep understanding of elevator and escalator solutions and have excellent technical skills in reading VHT GA...

  • Career Development Specialist

    1 day ago

    Guntur, Andhra Pradesh, India beBeeCareer Full time ₹ 10,00,000 - ₹ 15,00,000

    Empowering Students to Achieve Their Career GoalsCareer Development SpecialistWe are seeking an experienced professional to lead our career development team, providing expert guidance on job readiness and ensuring students have the skills and knowledge needed to succeed in their careers.Main Responsibilities:Create and implement strategies for career...

  • Elevate Your Career as a Key Customer Advocate

    3 days ago

    Guntur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Key Customer Advocate">This vital role focuses on delivering superior customer service across various communication channels, including phone, email, and live chat. The ideal candidate will excel in resolving complex technical issues, guiding customers through our software's optimal usage, and collaborating with the tech team to address intricate...

  • Technical Support Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock Your Career Potential as a Technical Support SpecialistAbout the Role:We are seeking a skilled and motivated Technical Support Specialist to join our team. As the primary point of contact for all technical queries and incidents, you will provide expert support in hardware, software, network, and application issues.Key Responsibilities:Troubleshoot and...

  • Career Development Manager

    4 days ago

    Guntur, Andhra Pradesh, India beBeeManagement Full time ₹ 50,00,000 - ₹ 1,00,00,000

    As we strive to innovate and grow, we are seeking a dynamic individual to join our management development program. This comprehensive training initiative is designed for fresh graduates looking to develop their skills in business teams and become subject matter experts.The program aims to nurture young talent with strong potential to become High Value...

  • Career Development Specialist

    6 days ago

    Guntur, Andhra Pradesh, India beBeeMentor Full time ₹ 7,20,000

    Unlock Your Career PotentialWe are seeking a seasoned professional to fill the role of Career Mentor. As a mentor, you will be instrumental in guiding individuals towards achieving their career objectives and overcoming challenges.This is an exceptional opportunity for someone who is passionate about helping others grow and develop. If you have a strong...