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Lead Customer Service and Operations Manager

2 weeks ago

Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

We are seeking a highly skilled Branch Operation Manager to lead our team. As a key member of our operations team, you will be responsible for ensuring seamless day-to-day branch operations.

Key Responsibilities:
  • Provide exceptional customer service and product information to meet customer needs.
  • Manage cash and customer transactions at the Teller counters, ensuring efficient and secure processing.
  • Supervise non-cash transactions, including DD/PO, fund transfers, RTGS, NEFT, and lobby management.
  • Resolve customer queries and complaints promptly, providing high-quality customer service to ensure customer satisfaction.
  • Drive business growth by cross-selling and monitoring personal banker activities.
  • Enhance the value of existing accounts and retain existing portfolios through proactive customer engagement and relationship management.
  • Ensure high-quality service delivery, queue management, and effective customer relationship management.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in branch operations management.
  • Strong leadership and communication skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Excellent customer service and interpersonal skills.
  • Proficiency in Microsoft Office applications.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Why Join Our Team?

As a Branch Operation Manager with our organization, you will have the opportunity to make a meaningful impact on our customers' lives. You will be part of a talented team that is passionate about delivering exceptional customer service and driving business results.