Customer Support Team Lead
7 days ago
We are seeking a highly skilled and customer-centric Assistant Manager to lead our Customer Support team. As a key member of our team, you will play a pivotal role in ensuring exceptional customer experiences, driving sales growth, and fostering strong relationships with our HORECA clients.
Key Responsibilities:- Sales Support & Customer Relationship Management: Collaborate closely with the sales team to provide presales support, identify sales opportunities, and build strong customer relationships.
- Issue Resolution & Escalation: Lead the team in resolving customer issues promptly and effectively while ensuring customer satisfaction.
- Team Leadership & Development: Manage and develop a high-performing customer support team, providing coaching, training, and performance feedback.
- Process Optimization: Analyze customer support processes and implement improvements to enhance efficiency and customer experience.
- Data Analysis & Reporting: Utilize customer data to identify trends, measure performance, and inform strategic decision-making.
- Leadership & Management Skills: Ability to lead, motivate, and develop a high-performing customer support team.
- Customer Focus & Communication: Ability to understand and respond to customer needs and emotions, with excellent verbal and written communication skills.
- Technical & Analytical Skills: Proficiency in using CRM software, data analysis, and process improvement skills.
- Business Acumen & Collaboration: Knowledge of the company's business model and goals, with the ability to work effectively with other departments.
- Conflict Resolution: Ability to handle difficult customer situations and resolve conflicts effectively.
- Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Flexibility: Adaptability to changing priorities and work environments.
This is an exciting opportunity to join our team and make a real impact on our customers' experiences. If you are a motivated and customer-focused individual with excellent leadership and communication skills, we encourage you to apply.
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Customer Support Team Lead
2 days ago
Cochin, Kerala, India Bayfield Food Ingredients Full timeJob Title: Customer Support Team LeadJob Summary:We are seeking a highly skilled Customer Support Team Lead to join our team at Bayfield Food Ingredients. As a key member of our customer support team, you will be responsible for leading a team of customer support representatives, ensuring exceptional customer experiences, and driving sales growth.Key...
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Customer Support Team Lead
1 week ago
Cochin, Kerala, India Bayfield Food Ingredients Full timeJob Title: Assistant Manager Customer SupportWe are seeking a highly skilled and customer-centric Assistant Manager to lead our Customer Support team. As a key member of our organization, you will play a pivotal role in ensuring exceptional customer experiences, driving sales growth, and fostering strong relationships with our HORECA clients.Key...
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Team Lead
1 week ago
Cochin, Kerala, India Tamcherry Technologies Private Limited Full timeJob Title: Team LeadAbout the Role:We are seeking a highly skilled and experienced Team Lead to join our team at Tamcherry Technologies Private Limited. As a Team Lead, you will be responsible for leading a diverse team of application support analysts and ensuring that the customer experience is at the forefront of all decisions and actions.Key...
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Customer Support Representative
6 days ago
Cochin, Kerala, India ADVENXA Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team at ADVENXA. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via email, chat, and voice in a timely and professional...
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Customer Support Specialist
2 days ago
Cochin, Kerala, India ADVENXA Full timeJob SummaryWe are seeking a highly skilled Customer Support Associate to join our team at ADVENXA. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients via email, chat, and voice calls. You will be the primary point of contact for customers, resolving their issues and concerns in a timely and...
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Sales Team Lead
1 week ago
Cochin, Kerala, India Paytm Full timeAbout Paytm:Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm payment instruments (PPI) like Paytm...
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Customer Support Specialist
1 week ago
Cochin, Kerala, India ADVENXA Full timeCustomer Support ExecutiveWe are seeking a highly motivated and detail-oriented Customer Support Executive to join our team at Infopark Kochi. The ideal candidate will be a recent graduate or fresher with excellent communication skills, a strong willingness to work during night shifts, and a basic understanding of MS Office.Key Responsibilities:Provide...
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Senior Sales Team Lead
2 days ago
Cochin, Kerala, India Max Life Insurance Full timeJob Summary:We are seeking a highly skilled and experienced Sales Team Lead to join our team at Max Life Insurance. The ideal candidate will have a strong background in sales management, with a proven track record of driving sales growth and leading high-performing teams.Key Responsibilities:Identify, interview, and select sales executives with support from...
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Customer Support Specialist
6 days ago
Cochin, Kerala, India ADVENXA Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Support Executive to join our team at Infopark Kochi. The ideal candidate will be a recent graduate or fresher with excellent communication skills, a strong willingness to work during night shifts, and a basic understanding of MS Office.Key ResponsibilitiesProvide exceptional...
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Sales Team Lead
3 days ago
Cochin, Kerala, India Cynosure Corporate Solutions Full timeJob SummaryCynosure Corporate Solutions is seeking a highly skilled Sales Team Lead to join our team. As a Sales Team Lead, you will be responsible for leading and managing a team of sales professionals to achieve sales targets and business objectives.Key ResponsibilitiesLead and manage a team of sales professionals to achieve sales targets and business...
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Sales Team Lead
6 days ago
Cochin, Kerala, India Paytm Full timeAbout Paytm: Paytm is India's leading digital payments and financial services company, driving consumers and merchants to its platform with various payment use cases. About the Role: As a Sales Team Lead, you will develop plans and strategies to achieve the company's sales goals, create a culture of success, and manage sales teams, operations, and resources...
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Technical Support Lead
19 hours ago
Cochin, Kerala, India LucidPlus IT Solutions Full timeTechnical Support LeadWe are seeking a skilled Technical Support Lead to join our team at LucidPlus IT Solutions. As a Technical Support Lead, you will be responsible for remote monitoring of services and applications, providing proactive issue analysis and resolution, and offering support to resolve critical issues and incidents.Key Responsibilities:Remote...
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Technical Support Lead
1 week ago
Cochin, Kerala, India LucidPlus IT Solutions Full timeTechnical Support LeadWe are seeking a skilled Technical Support Lead to join our team at LucidPlus IT Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Monitor and troubleshoot technical issues with our services and applications.Provide proactive issue...
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Technical Team Lead
7 days ago
Cochin, Kerala, India OCS India Full timeJob Title: Technical Team LeadLocation: Cochin IBSAge: 30-40Qualifications:Diploma in EEE / ITI (Electrical)Must be a resident of Cochin.Experience:5-8 years in Facilities, Hotel, Hospital, or Malls.Proven experience managing a team of 20+.Key Responsibilities:Oversee facility operations and manage duty schedules.Prepare and manage facility reports.Handle...
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Senior Team Manager
6 days ago
Cochin, Kerala, India Tamcherry Technologies Private Limited Full timeJob Title: Team LeadJob Summary:We are seeking a highly skilled and experienced Team Lead to join our team at Tamcherry Technologies Private Limited. The successful candidate will be responsible for leading a diverse team of support analysts, ensuring exceptional customer experience, and driving business growth.Key Responsibilities:Lead and support a team of...
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Java Team Lead
1 week ago
Cochin, Kerala, India Empay Software Solutions Private Limited Full timeEmpay Software Solutions Private Limited is seeking a highly skilled and experienced Java Team Lead to join our dynamic team.About the RoleWe are looking for a talented and experienced Java Team Lead to lead our Java development team. The ideal candidate will have a strong background in Java development, including experience with microservices architectures...
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Java Team Lead
1 week ago
Cochin, Kerala, India Empay Software Solutions Private Limited Full timeJava Team LeadWe are seeking a highly skilled and experienced Java Team Lead to join our dynamic team at Empay Software Solutions Private Limited.The ideal candidate will have a strong background in Java development, including experience with microservices architectures and cloud services.Key Responsibilities:Design, develop, test, debug, and document...
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Software Development Team Lead
1 week ago
Cochin, Kerala, India INSPIRED SOFTWARE DEVELOPMENT (INDIA) LLP Full timeJob Title: Technical LeadWe are seeking a highly skilled and experienced Technical Lead to join our team at Inspired Software Development (India) LLP. As a Technical Lead, you will be responsible for leading the development of software applications and ensuring that they meet the required quality and performance standards.Key Responsibilities:Lead the...
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Sales Team Lead
20 hours ago
Cochin, Kerala, India Cynosure Corporate Solutions Full timeJob Summary: We are seeking a highly skilled and experienced Sales Team Lead to join our team at Cynosure Corporate Solutions. As a key member of our sales leadership team, you will be responsible for leading, coaching, and managing our field sales team to achieve sales targets and drive business growth. Key Responsibilities: • Lead and manage the field...
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Sales Team Lead
6 days ago
Cochin, Kerala, India Paytm Full timeAbout Us: Paytm is India's leading digital payments and financial services company, which focuses on driving consumers and merchants to its platform by offering various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet,...