Customer Support Team Lead

7 days ago


Cochin, Kerala, India Bayfield Food Ingredients Full time
Job Title: Assistant Manager Customer Support

We are seeking a highly skilled and customer-centric Assistant Manager to lead our Customer Support team. As a key member of our team, you will play a pivotal role in ensuring exceptional customer experiences, driving sales growth, and fostering strong relationships with our HORECA clients.

Key Responsibilities:
  • Sales Support & Customer Relationship Management: Collaborate closely with the sales team to provide presales support, identify sales opportunities, and build strong customer relationships.
  • Issue Resolution & Escalation: Lead the team in resolving customer issues promptly and effectively while ensuring customer satisfaction.
  • Team Leadership & Development: Manage and develop a high-performing customer support team, providing coaching, training, and performance feedback.
  • Process Optimization: Analyze customer support processes and implement improvements to enhance efficiency and customer experience.
  • Data Analysis & Reporting: Utilize customer data to identify trends, measure performance, and inform strategic decision-making.
Required Skills:
  • Leadership & Management Skills: Ability to lead, motivate, and develop a high-performing customer support team.
  • Customer Focus & Communication: Ability to understand and respond to customer needs and emotions, with excellent verbal and written communication skills.
  • Technical & Analytical Skills: Proficiency in using CRM software, data analysis, and process improvement skills.
  • Business Acumen & Collaboration: Knowledge of the company's business model and goals, with the ability to work effectively with other departments.
Additional Skills:
  • Conflict Resolution: Ability to handle difficult customer situations and resolve conflicts effectively.
  • Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Flexibility: Adaptability to changing priorities and work environments.

This is an exciting opportunity to join our team and make a real impact on our customers' experiences. If you are a motivated and customer-focused individual with excellent leadership and communication skills, we encourage you to apply.



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