Customer Support Specialist
6 hours ago
We are seeking a skilled professional to join our team as a Customer Support Specialist.
About the Role:- This position involves managing and resolving customer complaints through effective communication.
- The ideal candidate will have strong operational and analytical skills, excellent problem-solving abilities, and proficient English verbal and written communication skills.
- A minimum of 2 years of experience in customer support or a similar environment is required.
- Manage and resolve customer issues through effective communication with drivers and fleets.
- Enforce high service standards to maintain customer satisfaction.
- Verify ride completions and update the system accordingly.
- Document interactions and note issues/solutions for consistency and follow-up.
- Nurture strong relationships with Suppliers, CS Operations, Sales, and external stakeholders.
- Minimum 2 years of experience in customer support or a similar environment.
- Strong operational and analytical skills.
- Excellent problem-solving abilities.
- Proficient English verbal and written communication skills.
- Microsoft Office Suite proficiency (Word, Excel, PowerPoint, etc).
- Able to work a full-time schedule, including evenings and weekends.
- Effective time management and prioritization skills.
- Ability to thrive in a fast-paced environment.
- Meticulous attention to detail.
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