Customer Support Specialist
4 days ago
We are seeking a dedicated individual to provide exceptional customer support and drive business growth.
This role involves interacting with customers on a daily basis, resolving their queries, and promoting our digital solutions to enhance overall service and customer satisfaction.
As a key member of our team, you will be responsible for building strong customer relationships, managing customer complaints, and coordinating with internal teams to ensure seamless communication and efficient resolution of issues.
- Provide first-line support to customers through daily interactions and resolve their queries efficiently.
- Promote digital solutions and marketing campaigns to improve overall service and customer experience.
- Manage customer complaints and concerns in an efficient and empathetic manner.
- Explore customer needs and pain points through daily interactions and coordinate with the commercial team to maximise sales leads and opportunities.
- Maximise 'Sell What We Have' and manage customer enquiries on stock availability checks and requests for urgent delivery by offering alternative items available in stock to customers.
- Enter sample/DTM request into online sampling platform and communicate estimated time of delivery with customers.
- Coordinate with functional teams to ensure customer sample requests are executed and delivered as sampling service lead time.
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