Senior Technical Operations Engineer

2 days ago


Chennai, Tamil Nadu, India beBeeExpert Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Specialist

The role of a technical support specialist is multifaceted and challenging, requiring strong technical expertise and excellent problem-solving skills. As part of this team, you will be responsible for providing top-tier support to end users, resolving complex technical issues, and ensuring the smooth operation of IT systems.

This includes providing timely and effective technical assistance to end-users via phone, email, or in-person, collaborating with Level 1 support teams to resolve escalated issues, and maintaining and troubleshooting Microsoft stack infrastructure.

Key Responsibilities
  • Technical Support:
    • Provide timely and effective technical assistance to end-users.
    • Collaborate with Level 1 support teams to resolve escalated issues.
  • IT Infrastructure Management:
    • Maintain and troubleshoot Microsoft stack infrastructure.
    • Ensure seamless integration and functionality of IT systems within the organization.
Required Skills and Qualifications
  • Microsoft Stack Expertise:
    • Proven knowledge and experience with Microsoft 365, Azure, Windows Server, and related services.
  • Problem-Solving Skills:
    • Ability to analyze complex technical issues and provide effective solutions.
  • Communication Skills:
    • Excellent written and verbal communication skills to effectively interact with stakeholders.
Benefits

The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.



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