Head of Operational Excellence

1 week ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

About FatakPay Digital Pvt. Ltd.

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We are a dynamic organization located in Mumbai, seeking an experienced professional to drive our operational strategy. The ideal candidate will have a strong background in operations management, preferably in the fintech industry.

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Job Description

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The Head of Operations will be responsible for overseeing the daily operations of the organization, ensuring efficiency, compliance, and optimal performance of all operational processes. This includes strategic planning, team leadership, and collaboration across departments to enhance our service delivery and operational excellence.

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Responsibilities:

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  • Strategic Planning: Develop and implement operational strategies aligned with the company's objectives. Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.">
  • Process Improvement: Streamline processes across all operational functions to reduce costs and improve service delivery. Utilize data analytics to monitor performance metrics and make data-driven decisions.">
  • Team Management: Lead, mentor, and develop a high-performing operations team. Foster a culture of continuous improvement, accountability, and innovation.">
  • Compliance and Risk: Ensure all operations comply with regulatory requirements and industry standards. Identify and mitigate operational risks, implementing necessary controls.">
  • Cross-Functional Collaboration: Work closely with product, technology, and customer service teams to align operational capabilities with business goals. Facilitate communication and collaboration across departments and external partners to enhance overall efficiency.">
  • Customer Focus: Deliver exceptional customer experiences by refining operational processes. Gather feedback to identify areas for improvement and implement changes accordingly.">
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Requirements:

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  • Minimum 10 years of experience in operations management, preferably in the fintech industry.">
  • Strong knowledge of financial services regulations and compliance.">
  • Proven track record of driving operational transformations and process improvements.">
  • Exceptional analytical, problem-solving, and decision-making skills.">
  • Strong leadership and team-building abilities.">
  • Excellent communication and interpersonal skills.">
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Compensation Package: ₹3,500,000 - ₹5,000,000 per annum, based on qualifications and experience.



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