Director of Operations and Technical Excellence

1 week ago


Mumbai, Maharashtra, India Sodexo Full time
Job Overview

Sodexo is a leading service solutions provider with operations across diverse sectors. We offer a unique opportunity to join our team as Director of Operations and Technical Excellence, playing a pivotal role in driving business growth and excellence.

About the Role
This position requires strategic leadership to head the Subject Matter Expert (SME) team, providing technical expertise to support business segments in their operational needs. The successful candidate will be responsible for deploying global processes, technology, and training programs to enhance service delivery and experience. Additionally, they will collaborate with sales teams to design innovative solutions, explore new technologies, and propose market-driven initiatives.

Key Responsibilities
• Lead and build a high-performing SME team to provide technical support to segment operations
• Develop and implement technical training programs for the SME team on India-specific processes and technologies
• Provide expert opinion to resolve site-related issues, conduct audits, and study improvements
• Drive the deployment of Electrical Authorization & AMF programs across the country
• Collaborate with global teams to deploy Sodexo tools like AMF, Maximo, SSF, and others
• Oversee new business expansion projects, AMC's, engineering audits, developing SOPs, determining profit ratios, evaluating vendors, and managing techno-commercial activities
• Manage equipment lifecycle, formulate cost-effective models, ensure ROI while directing budgeting tollgates, and capacity management functions
• Explore market innovations and cascade to segments to establish business cases and further deployments

Requirements
• Bachelor's degree in Engineering or Technology
• 20+ years of experience in technical operations and maintenance
• Ability to tie business value to process efforts
• Strong change management skills
• FM industry expertise

Benefits and Career Opportunities
Sodexo offers a healthy work-life balance, leadership development opportunities, global career advancement, cross-functional collaboration, an inclusive culture, competitive compensation, and comprehensive health and wellness benefits.

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