Strategic Operations Director, Business Excellence

1 day ago


Mumbai, Maharashtra, India Dextra Group Full time

About Dextra Group

Dextra Group is a leading industrial corporation with a strong presence in the Indian market.

We are seeking an exceptional leader to join our team as a Senior General Manager, Business Services.

The successful candidate will be responsible for overseeing three key operational areas: Finance, Accounting and Corporate Compliance; Plant Operations; and Internal Audit.

This pivotal role requires a strategic thinker with exceptional leadership skills and a proven track record of driving operational excellence.

The ideal candidate will possess a strong understanding of business operations, excellent communication abilities, and a passion for driving growth and efficiency.

Key Responsibilities:

  • Lead and mentor a team of Managers and staff members, fostering a culture of collaboration, innovation, and accountability.
  • Cultivate a culture of excellence, professionalism, and customer service across the business services teams in line with the expectations of the Board of Directors and our Deputy Managing Director.
  • Establish performance expectations, conduct comprehensive performance evaluations, and offer coaching and development opportunities to Managers.
  • Develop robust talent pipelines and succession plans for pivotal roles within your sphere of responsibility.
  • Collaborate with cross-functional teams to streamline workflows and enhance service delivery across departments.
  • Serve as a key point of contact for internal stakeholders, addressing inquiries, resolving issues, and providing strategic guidance as needed.
  • Establish and monitor key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of business services operations.
  • Proactively identify areas for improvement and drive initiatives to optimize processes and enhance overall performance.
  • Oversight of policy development, implementation, and maintenance of robust policies, procedures, and standards for business services operations.
  • Ensure adherence to Group Policies and regulatory requirements, mitigating risks and maintaining compliance integrity.

Requirements:

  • Master's degree or higher in Business Administration, Management, Finance or a related field.
  • 15 years of progressive experience in business services management with a focus on finance, accounting, operations or audit.
  • Recognized experience in a senior leadership role driving operational excellence within a multinational corporation operating in the industrial sector.
  • Excellent communication, interpersonal, and negotiation skills for effective collaboration across departments.
  • Strategic thinker with a results-oriented mindset and a focus on continuous improvement and process optimization.
  • Strong analytical skills and ability to interpret data to drive informed decision-making.
  • Self-driven, energetic personality with the ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
  • Fluent proficiency in English.
  • High proficiency in Microsoft Office Suite for documentation, reporting, and communication.
  • Familiarity with SharePoint or other document management systems for maintaining project files and documentation.
  • ERP experience.

About You

We offer a competitive salary range of ₹2.5M - 3.0M per annum, commensurate with experience, along with additional benefits and opportunities for professional growth and development.



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