Chief Innovation Officer

2 days ago

Lucknow, Uttar Pradesh, India beBeeInnovation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Director of Innovation and Transformation

Lead a team of consultants in building and executing transformation roadmaps for clients in customer service and technology domains.

Key Responsibilities:

  • Manage cross-functional transformation initiatives, driving milestones to realization.
  • Communicate with key stakeholders, including executive management, business owners, and process leads.
  • Collaborate with consultants to develop business cases analyzing feasibility and impact across multiple service lines.
  • Identify new technologies relevant to service lines and scalable.
  • Deliver strategic and functional goals of projects focused on cost optimization, revenue enhancement, and metric improvement.

Profile and Experience:

  • Bachelor's degree in computer science or engineering with 10+ years of change management or transformation experience.
  • 5+ years of program management experience in a matrix environment.
  • Exposure to drive complex improvement/transformation projects across multiple accounts/domains.
  • Transformation/process re-engineering skills (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Strong understanding of AI-enabled conversation bots.
  • Experience collaborating cross-functionally within all organizational levels.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt/PMP/OCM certification preferred.

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