Operations Team Coordinator

4 days ago


Hyderabad, Telangana, India RealPage, Inc. Full time

Job Title: Delivery and Support Team Leader

Summary: We are seeking a Delivery and Support Team Leader to coordinate the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group.

Key Responsibilities:

  • Manage day-to-day operations of the Invoice Processing Operations team to ensure deliverables are met.
  • Research and resolve client/staff questions and issues.
  • Maintain seamless communication with the US counterparts and liaise with them on operational fronts regularly.
  • Handle leave management for the team effectively and ensure proactive communication with the US staff.
  • Drive process efficiencies within the group every quarter.
  • Train and mentor new and existing staff members of the team.
  • Step up to complete tasks if the situation demands.
  • Timely escalate to management of problems/issues that may affect deliverables.
  • Assist managers in evaluating group/individual performance.
  • Participate in screening and interview selection processes.
  • Participate in coaching and counseling staff.

Requirements:

  • Minimum 5-plus years of overall work experience is preferred.
  • Minimum 2 years of experience in leading teams in BPM/ITeS Operations groups.
  • Bachelor's degree or equivalent is required.
  • Good experience with Microsoft Office products (primarily MS Excel & PowerPoint).
  • Excellent language and communication skills (written and verbal).
  • Experience with data analysis, problem-solving, and root cause analysis.
  • Self-motivated and goal-oriented.
  • Proven ability to effectively communicate with internal and external management and work collaboratively.
  • Ability to learn and utilize new procedures and processes quickly.
  • High level of organizational skills and ability to effectively prioritize group/individual tasks.


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