Strategic Sales Operations Manager
6 days ago
We are seeking a highly motivated and strategic Sales Operations Manager to join our team at Dun & Bradstreet.
As a Sales Operations Manager, you will be responsible for delivering exceptional customer experiences by streamlining our sales processes, improving operational efficiency, and fostering strong relationships with our clients.
Key Responsibilities:
- Pre-Sales Operations:
- Master creation, contract booking, and order form generation
- Validation of approvals before client activation, pricing approvals, and credit approval
- Finance committee approval for contracts greater than INR 25 Lakh and NDA/MSA documentation
Post-Sales Operations:
- Invoicing, account activation, and fulfillment on BIR, DBC, and FA
- Renewal tracking and supporting sales and collections teams on accounts receivables
Customer Onboarding & Management:
- Smooth customer onboarding and customer lifecycle management via regular interactions and feedback
- Supporting sales teams on documentation and regular client interactions to ensure revenue from signed contracts
- Creating and implementing service plans across business units
Account Servicing:
- Coordination for product trainings/demos and customer query resolution on products
- Interaction with customers for invoice acknowledgement and payment realization
Requirements:
- Strong influencing and collaboration skills to drive results and manage stakeholder relationships
- Excellent business communication skills, MS Excel, and PowerPoint proficiency
- Motivated and energetic with sound business acumen
At Dun & Bradstreet, we are passionate about helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. If you share our vision and are looking for a challenging and rewarding role, please apply.
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