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Customer Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. This role involves working closely with customers to provide exceptional service and support.
The successful candidate will be responsible for performing high-end order processing tasks, engaging in activities to provide an enhanced customer experience, and ensuring adherence to company procedures and systems.
Key Responsibilities:
- Perform high-end order processing tasks using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, and AS400 applications.
- Engage in activities to provide an enhanced customer experience.
- Ensure adherence to company procedures, policies, and systems.
- Meet performance metrics and SLAs.
Requirements:
- Preferably Bachelor's degree in Arts, Science, Commerce, or Business Administration.
- 2-3 years of hands-on experience in Order Management.
- Strong computer skills, including Microsoft Office.
- Excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities.
- Able to multi-task, prioritize, and handle time effectively.
- Customer-oriented and able to adapt/respond to different types of tasks.
- Flexible to work in Night Shifts.
About Us
Our organization is committed to providing exceptional customer service and support. We are dedicated to building innovative solutions across the spectrum of our customers' needs.
Why Join Us?
As a Customer Service Representative, you will have the opportunity to work with a dynamic team and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.
