Reservation Operations Manager

4 days ago


Udaipur, Rajasthan, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

Reservation Operations Manager

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  • A talented Reservation Operations Manager to oversee the smooth operation of hotel reservations, delivering exceptional customer experiences and optimizing occupancy rates. ">
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We are seeking a highly organized and customer-focused professional to join our team in Udaipur, India.

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The successful candidate will be responsible for:

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  • Managing hotel bookings efficiently using hotel reservation systems. ">
  • BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH CLIENTS, TRAVEL AGENTS, AND INTERNAL DEPARTMENTS. ">
  • PROVIDING OUTSTANDING CUSTOMER SERVICE THROUGH VARIOUS COMMUNICATION CHANNELS (PHONE, EMAIL, AND IN-PERSON). ">
  • IMPLEMENTING EFFECTIVE SELLING STRATEGIES TO OPTIMIZE OCCUPANCY RATES AND REVENUE. ">
  • GENERATING AND DISTRIBUTING ROOMING LISTS, CONFIRMATIONS, AND OTHER RESERVATION-RELATED DOCUMENTS. ">
  • COLLABORATING WITH OTHER DEPARTMENTS TO ENSURE SEAMLESS GUEST EXPERIENCES. ">
  • MONITORING AND MANAGING RESERVATION RELEASES, CANCELLATIONS, AND MODIFICATIONS. ">
  • STAYING UPDATED ON HOTEL PROMOTIONS, PACKAGES, AND PRICING STRATEGIES. ">
  • ASSISTING IN RESOLVING CUSTOMER INQUIRIES AND COMPLAINTS IN A TIMELY AND PROFESSIONAL MANNER. ">
  • CONTRIBUTING TO THE CONTINUOUS IMPROVEMENT OF RESERVATION PROCESSES AND PROCEDURES. ">
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Requirements:

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  • PREVIOUS EXPERIENCE IN A SIMILAR RESERVATIONS ROLE, PREFERABLY IN THE HOSPITALITY INDUSTRY. ">
  • EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS. ">
  • STRONG ORGANIZATIONAL ABILITIES WITH A KEEN ATTENTION TO DETAIL. ">
  • PROVEN TRACK RECORD OF BUILDING AND MAINTAINING CLIENT RELATIONSHIPS. ">
  • PROFICIENCY IN HOTEL RESERVATION SYSTEMS, EXPERIENCE WITH OPERA CLOUD AND RESAWEB IS A PLUS. ">
  • ABILITY TO MULTITASK AND MANAGE TIME EFFECTIVELY IN A FAST-PACED ENVIRONMENT. ">
  • CUSTOMER-FOCUSED MINDSET WITH A COMMITMENT TO DELIVERING EXCEPTIONAL SERVICE. ">
  • ANALYTICAL SKILLS TO INTERPRET BOOKING TRENDS AND MAKE DATA-DRIVEN DECISIONS. ">
  • PROFICIENCY IN MICROSOFT OFFICE SUITE: WORD, EXCEL, POWERPOINT. ">
  • STRONG PROBLEM-SOLVING ABILITIES AND A PROACTIVE APPROACH TO CHALLENGES. ">
  • FLEXIBILITY TO WORK VARYING SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS IF REQUIRED. ">
  • BACHELOR'S DEGREE IN HOSPITALITY MANAGEMENT, BUSINESS ADMINISTRATION, OR A RELATED FIELD PREFERRED. ">
  • FLUENCY IN ENGLISH, KNOWLEDGE OF ADDITIONAL LANGUAGES IS A PLUS. ">
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What We Offer:

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  • AN OPPORTUNITY TO BE PART OF THE WORLD'S PREFERRED HOSPITALITY COMPANY. ">
  • A CAPTIVATING AND REWARDING EXPERIENCE WORKING ALONGSIDE PASSIONATE PROFESSIONALS. ">
  • A RANGE OF EXCLUSIVE BENEFITS. ">
  • DEVELOPMENT OPPORTUNITIES THROUGH LEARNING PROGRAMS BY ACADEMY ACCOR. ">


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