Technical Solutions Specialist
7 days ago
About the Role
We are seeking a skilled Technical Solutions Specialist to join our team in providing expert maintenance and break-fix repair services to Ricoh ITS customers.
The ideal candidate will possess excellent knowledge of electrical and mechanical engineering, as well as good product knowledge across retail and IT hardware/images and OS. Proven fault finding technique and strong interpersonal and customer handling skills are essential for success in this role.
Key Responsibilities:
- Provide technical support to customers through installation, maintenance, and repair of equipment
- Ensure customers receive a satisfactory service in line with agreed service level agreements
- Maximize revenue by identifying potential business and professional service opportunities
- Manage vehicle/site stock to improve first time fix levels to customers
- Effectively repair customer equipment to maintain the highest levels of first time fix
- Cultivate a customer-centric approach to deliver high levels of customer satisfaction
What We Offer
In return for your commitment, you can expect a competitive salary range between £40,000 - £60,000 per annum, depending on experience, along with an excellent package that includes solid basic, strong bonus, and company benefits such as:
- A competitive holiday entitlement
- Two days special leave per annum for volunteering
- Additional holiday purchase scheme
- Flexible retirement plan
- Employee Assistance Programme
- Financial protection
- Life cover and will writing
- Medical protection
- Gym
- Travel and retail discounts
Why Join Us
We're looking for individuals with values, causes, strengths, weaknesses, passions, and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
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