Accor Hotel Hospitality Representative
3 weeks ago
As a member of our team, you will play a key role in delivering exceptional Guest Service in our F&B outlets.
- Outlet Operation
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
- Deliver F&B services in accordance to departmental standards and procedures.
- Check on table setting cleanliness and side station preparation as per work station assigned prior to the start of operation.
- Greet all patrons warmly upon arrival at the door and escort them to the table.
- Ensure that all food & beverage are served according to service standard.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
- Pickup and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready such that they arrive at the patrons table at the correct temperature.
- Try to remember individual patrons names and their preferences to extend a personalized service.
- Upsell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
- Thank all patrons for patronizing the outlet upon their departure.
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area.
- Collect food and beverage supply requisition ensure that the stock collected is as per requisition.
- Report any complaints incidents or other irregularities to management.
- Assist other Food & Beverage outlets with their operations during peak times or when required.
In addition to delivering exceptional Guest Service, you will also be responsible for:
- Maintain complete knowledge of all F&B services contents & preparation methods outlets and hotel services/features.
- Be well versed in hotel fire & life safety/emergency procedures.
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