Accor Hospitality Ambassador
1 week ago
Job Description
Outlet Operation
- Perform opening and closing duties as assigned and set all tables according to Accor standards and procedures.
- Deliver F&B services in accordance with departmental standards and procedures.
- Ensure tables are set, clean, and side stations are prepared prior to operation start.
- Greet patrons warmly upon arrival and escort them to the table.
- Ensure all food and beverages are served according to service standards.
- Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP).
- Pick up and serve food and beverage orders, ensuring they arrive at the table at the correct temperature.
- Remember individual patrons' names and preferences to extend personalized service.
- Upsell and promote food and beverage offers to maximize sales revenue.
- Thank patrons for visiting upon departure.
- Clean and tidy up tables quickly after patrons leave.
- Collect food and beverage supply requisitions and verify stock against requisition.
- Report any complaints, incidents, or irregularities to management.
- Assist other F&B outlets during peak times or as required.
Other Responsibilities
- Maintain complete knowledge of F&B services, contents, and preparation methods.
- Be well-versed in hotel fire and life safety/emergency procedures.
- Attend all briefings, meetings, and trainings assigned by management.
- Report for duty on time, wearing clean and complete uniform.
- Maintain a high standard of personal appearance and hygiene.
- Perform other reasonable duties assigned by hotel management.
Qualifications
- Secondary/High school education.
- Additional certification(s) in F&B will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
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