IT Infrastructure Specialist

2 weeks ago

Gandhinagar, Gujarat, India beBeeDesktopSupport Full time ₹ 7,20,000 - ₹ 16,20,000

We are seeking a seasoned Desktop Support Specialist to join our IT team. As a key member, you will play a vital role in maintaining the functionality and reliability of our organization's IT environment.

Your responsibilities will include administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.

You will be responsible for managing incident and service request management processes to ensure timely resolution of user issues and requests.

You will utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.

You will handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.

You will administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.

You will facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.

You will manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.

You will monitor and respond to phishing email incidents, providing guidance and support to users as needed.

You will perform remote software installations and configurations to ensure users have access to required applications.

You will reset passwords and unlock user accounts as per established security protocols.

You will assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.

You will address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.

You will provide support for external file sharing platforms such as ShareFile and Teams channels.

You will assist users with unlocking Bitlocker screens and resolving related issues.

You will configure and map network drives and printers for users as needed.

You will provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

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