IT Infrastructure Specialist

3 days ago

Udaipur, Rajasthan, India beBeeDesktop Full time ₹ 14,00,000 - ₹ 17,00,000

Our organization is seeking a skilled professional to maintain and manage its IT infrastructure.

Key Responsibilities:
  • Administer endpoint management for Microsoft Intune and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory and manage calendar access and delegation.
  • Facilitate onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams and add/remove users from channels and distribution lists.
  • Monitor and respond to phishing email incidents and provide guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting video conferencing solutions.
  • Address network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms and mobile devices.
Required Skills and Qualifications:
  • Bachelor's degree in computer science or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

This opportunity offers the chance to contribute to the growth of an entrepreneurial group and make your voice heard.

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