ServiceNow CMDB Implementation Specialist

6 days ago


Remote, India Relevance Lab Private Ltd Full time

We are seeking a highly skilled Senior ServiceNow CMDB Engineer to join our team at Relevance Lab Private Ltd. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining a robust Configuration Management Database (CMDB) within the ServiceNow platform.

Key Responsibilities:

  • Lead the design, configuration, and continuous improvement of the ServiceNow CMDB
  • Ensure the CMDB accurately reflects the IT infrastructure, applications, and services
  • Work with discovery tools to automate population and reconciliation of CMDB data

Collaboration and Process Optimization:

  • Collaborate with IT, Infrastructure, and Operations teams to validate data accuracy and ensure alignment with business objectives
  • Drive ITIL processes, including configuration, change, and incident management, to optimize workflows within ServiceNow

Automation and Scripting:

  • Develop and maintain scripts to automate tasks and processes using JavaScript, SQL, PowerShell, Python, Bash, and Git
  • Improve overall operational efficiency by automating CMDB-related workflows and integrations

Leadership:

  • Provide mentorship and technical guidance to junior team members
  • Act as a subject matter expert (SME) for CMDB best practices, architecture, and integrations

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 5+ years of experience working with ServiceNow, specifically CMDB implementation, maintenance, and development
  • Strong experience with ITIL processes (Change, Incident, and Configuration Management)
  • Proficiency in scripting languages: JavaScript (required), SQL, PowerShell, Python, Bash
  • Hands-on experience with version control tools such as Git


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