ServiceNow CMDB Implementation Specialist
6 days ago
We are seeking a highly skilled Senior ServiceNow CMDB Engineer to join our team at Relevance Lab Private Ltd. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining a robust Configuration Management Database (CMDB) within the ServiceNow platform.
Key Responsibilities:
- Lead the design, configuration, and continuous improvement of the ServiceNow CMDB
- Ensure the CMDB accurately reflects the IT infrastructure, applications, and services
- Work with discovery tools to automate population and reconciliation of CMDB data
Collaboration and Process Optimization:
- Collaborate with IT, Infrastructure, and Operations teams to validate data accuracy and ensure alignment with business objectives
- Drive ITIL processes, including configuration, change, and incident management, to optimize workflows within ServiceNow
Automation and Scripting:
- Develop and maintain scripts to automate tasks and processes using JavaScript, SQL, PowerShell, Python, Bash, and Git
- Improve overall operational efficiency by automating CMDB-related workflows and integrations
Leadership:
- Provide mentorship and technical guidance to junior team members
- Act as a subject matter expert (SME) for CMDB best practices, architecture, and integrations
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience working with ServiceNow, specifically CMDB implementation, maintenance, and development
- Strong experience with ITIL processes (Change, Incident, and Configuration Management)
- Proficiency in scripting languages: JavaScript (required), SQL, PowerShell, Python, Bash
- Hands-on experience with version control tools such as Git
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