IT Cmdb Administrator

3 days ago

Remote, India eBay Inc. Full time

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay - a company you can be proud to be a part of.

**About the team**:
**Responsibilities**:

- Maintain and manage the BMC Helix ITSM Configuration Management Database (CMDB).
- Create and maintain CMDB runbooks and documentation to facilitate effective Application and Asset Lifecycle Management.
- Develop and manage integrations, reconciliation and precedence configurations for all CMDB data sources.
- Conduct configuration identification activities in identifying hardware, software and documentation CI's.
- Build reports and dashboards for analyzing and maintaining CMDB data quality.
- Partner with IT Operations teams to update and maintain the Asset Product Catalog.
- Develop workflow and other mechanisms to drive CMDB and Asset Management processes to improve or maintain data quality and completeness.
- Other CM duties that may arise during normal business.

**Requirements**:

- 3+ years of experience managing or administering a BMC Helix ITSM (Remedy) CMDB.
- Demonstrable understanding of ITIL lifecycle processes.
- Experience implementing CMDB standards and methodologies.
- Capability to work independently.
- Business/Data analysis experience is preferred.

**Benefits**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

LI-DW1

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