Technical ServiceNow Specialist
7 days ago
About Snap Find
Snap Find is a leading recruitment firm dedicated to connecting top talent with premier employers across North America.
We are recruiting on behalf of Thirdera, a prominent utility client known for its commitment to innovation and sustainability.
Role Summary:
The ServiceNow Event Management Technical Consultant will be responsible for managing IT events within the ServiceNow platform.
This role requires deep expertise in event management and CMDB, with a strong emphasis on effective communication and collaboration with remote teams.
Responsibilities:
- Utilize ServiceNow Event Management to handle and resolve IT events, ensuring optimal performance and minimal disruptions.
- Oversee and maintain the Configuration Management Database (CMDB) to support accurate event management and IT operations.
- Conduct client interviews and collaborate with stakeholders to understand their needs and provide technical solutions.
- Demonstrate excellent communication skills to effectively liaise with clients and coordinate with remote teams in US/LATAM.
- Manage technical aspects of ServiceNow event management projects, ensuring timely delivery and alignment with client requirements.
- Work closely with cross-functional teams across different time zones, participating in morning standups and other collaborative activities.
Requirements:
- Experience: Minimum of 5 years of experience in ServiceNow Event Management and CMDB.
- Skills:
- Expertise in ServiceNow Event Management functionalities.
- Strong communication skills for client interactions and remote team collaboration.
- Ability to manage complex technical projects and deliver solutions effectively.
- Flexibility: Willingness to work full-time (40 hrs/week) with flexible hours and manage overlap with US/LATAM teams.
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