Relevance Lab

3 weeks ago


Remote, India Relevance Lab Private Ltd Full time

Job Title : Senior ServiceNow CMDB Engineer

Position Summary :

We are seeking a Senior ServiceNow CMDB Engineer to design, implement, and maintain a robust Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will collaborate with IT teams, optimize ITIL processes, develop automation scripts, and ensure CMDB accuracy and data integrity. The role requires strong technical expertise, leadership skills, and hands-on experience with scripting, automation, and modern deployment tools.

Key Responsibilities :

CMDB Design, Implementation, and Maintenance :

- Lead the design, configuration, and continuous improvement of the ServiceNow CMDB.

- Ensure the CMDB accurately reflects the IT infrastructure, applications, and services.

- Work with discovery tools to automate population and reconciliation of CMDB data.

Collaboration and Process Optimization :

- Collaborate with IT, Infrastructure, and Operations teams to validate data accuracy and ensure alignment with business objectives.

- Drive ITIL processes, including configuration, change, and incident management, to optimize workflows within ServiceNow.

Automation and Scripting :

Develop and maintain scripts to automate tasks and processes using :

- JavaScript (ServiceNow platform customization and scripting)

- SQL (database queries and analysis)

- PowerShell, Python, Bash (automation and system scripting)

- Git (version control and collaboration).

- Improve overall operational efficiency by automating CMDB-related workflows and integrations.

- Deployment and Management with Docker

- Utilize Docker to deploy, manage, and maintain containerized applications and services.

- Support modern deployment strategies to ensure efficient delivery of updates and Leadership :

- Provide mentorship and technical guidance to junior team members.

- Act as a subject matter expert (SME) for CMDB best practices, architecture, and integrations within and Issue Resolution :

- Identify, analyze, and resolve complex issues related to the CMDB, ServiceNow workflows, and integrations.

- Perform root cause analysis and implement long-term solutions to ensure system stability.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Equivalent work experience will also be considered.

- 5+ years of experience working with ServiceNow, specifically CMDB implementation, maintenance, and development.

- Strong experience with ITIL processes (Change, Incident, and Configuration Management).

- Proficiency in scripting languages: JavaScript (required), SQL, PowerShell, Python, Bash.

- Hands-on experience with version control tools such as Git.

- Experience with Docker for application deployment and management.

- Excellent troubleshooting skills and ability to resolve complex technical issues.

- Leadership skills with a proven ability to mentor and guide junior engineers.

- Strong analytical and problem-solving skills with a focus on automation and efficiency.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist (CIS) for CMDB or related modules.

- Experience integrating ServiceNow with external systems and tools.

- Familiarity with CI/CD pipelines and modern DevOps practices.

- Prior experience with infrastructure automation tools and frameworks.

What We Offer :

- A collaborative and growth-oriented work environment.

- Opportunity to work with cutting-edge technologies and solutions.

- Competitive compensation and benefits.

- Professional development and training opportunities.

(ref:hirist.tech)

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