Chief Innovation Officer

6 days ago

Davangere, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Senior Executive

This is a challenging and rewarding role that involves leading a team of IT support technicians to ensure smooth operations and efficient service delivery.

  • Key Responsibilities:
  • Direct and oversee a team of IT support technicians, ensuring smooth operations and efficient service delivery.
  • Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Provide technical support and guidance to team members, helping them troubleshoot issues and resolve problems effectively.
  • Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Required Skills and Qualifications:

  • 3-5 years of experience in team management, technical guidance, and process improvement.
  • Strong leadership and communication skills.
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Excellent problem-solving and analytical skills.
  • Technical skills in Azure AD, Intune, Windows Server Management, MDE, Qualys, VLAN, Network troubleshooting, Netskope cloud proxy solution, and DLP.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

Other Opportunities:

  • Regular training and development opportunities.
  • Collaborative and supportive team environment.
  • Recognition and rewards for outstanding performance.

Keyword: Leadership

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