Hotel Reservations Associate

5 hours ago


Haridwar UL IN beBeeReservation Full time ₹ 2,25,000 - ₹ 3,00,000

Hotel Reservation Staff

Our hotel is seeking a skilled and detail-oriented Reservations Agent to join our team. As a Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service.

Key Responsibilities:

  • Answering phone calls and responding to emails from guests who are interested in making reservations or have questions about their reservations
  • Providing guests with information about the hotel's accommodation options, rates, and amenities
  • Processing reservations, cancellations, and modifications using reservation software
  • Collecting and processing payments from guests
  • Communicating with other departments, such as housekeeping and maintenance, to ensure that guests' requests are met
  • Updating and maintaining customer information in the reservation system
  • Providing guests with directions and recommendations for local attractions and restaurants

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Knowledge of hotel operations and procedures
  • Experience with reservation software and systems
  • Bachelor's degree in Hospitality or related field preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Free meals and snacks while on shift
  • Cell phone reimbursement
  • Health insurance

Work Location: In person

Contact Information: Speak with the employer at 91 9871283079.



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