
Hotel Reservations Associate
5 hours ago
Hotel Reservation Staff
Our hotel is seeking a skilled and detail-oriented Reservations Agent to join our team. As a Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional customer service.
Key Responsibilities:
- Answering phone calls and responding to emails from guests who are interested in making reservations or have questions about their reservations
- Providing guests with information about the hotel's accommodation options, rates, and amenities
- Processing reservations, cancellations, and modifications using reservation software
- Collecting and processing payments from guests
- Communicating with other departments, such as housekeeping and maintenance, to ensure that guests' requests are met
- Updating and maintaining customer information in the reservation system
- Providing guests with directions and recommendations for local attractions and restaurants
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of hotel operations and procedures
- Experience with reservation software and systems
- Bachelor's degree in Hospitality or related field preferred
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Free meals and snacks while on shift
- Cell phone reimbursement
- Health insurance
Work Location: In person
Contact Information: Speak with the employer at 91 9871283079.
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