
Lead Hotel Professional
4 days ago
The Operations Manager is a critical role that oversees the overall performance of the hotel, ensuring exceptional guest experiences and high-quality service standards.
This position plays a key part in delivering smooth operations, excellent guest relations, and strong revenue growth.
Main Responsibilities:- Daily Hotel Operations Management
- Oversee front office, housekeeping, food and beverage, maintenance, and guest services
- Ensure smooth coordination across departments to deliver exceptional guest experiences
- Implement Standard Operating Procedures (SOPs) and quality standards
- Monitor occupancy, room rates, reservations, and yield management strategies
- Financial Management
- Prepare and manage annual budgets, forecasts, and monthly financial reports
- Control operating costs while maintaining high-quality service standards
- Monitor revenue streams and maximize profitability through effective pricing and upselling strategies
- Guest Relations and Customer Service
- Handle guest complaints and resolve issues promptly with professionalism
- Ensure high levels of customer satisfaction and encourage repeat business
- Staff Management
- Recruit, train, and supervise hotel staff across all departments
- Create work schedules, assign responsibilities, and evaluate staff performance
- Motivate and lead teams to deliver consistent hospitality standards
- Property Maintenance and Compliance
- Oversee preventive maintenance, safety, and security of the property
- Ensure the property complies with health, safety, and fire regulations
- Sales and Marketing Support
- Collaborate with the sales and marketing team to increase bookings
- Build relationships with travel agents, corporate clients, and online booking platforms (OTAs)
Bachelor's Degree Requirements: Hospitality Management, Business Administration, or related field preferred. 5-10 years experience in hotel operations or property management, with at least 3 years in a managerial role.
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