Lead Hotel Professional

4 days ago


Nainital UL IN beBeeOperations Full time ₹ 25,00,000 - ₹ 45,00,000
Job Overview:

The Operations Manager is a critical role that oversees the overall performance of the hotel, ensuring exceptional guest experiences and high-quality service standards.

This position plays a key part in delivering smooth operations, excellent guest relations, and strong revenue growth.

Main Responsibilities:
  • Daily Hotel Operations Management
    • Oversee front office, housekeeping, food and beverage, maintenance, and guest services
    • Ensure smooth coordination across departments to deliver exceptional guest experiences
    • Implement Standard Operating Procedures (SOPs) and quality standards
    • Monitor occupancy, room rates, reservations, and yield management strategies
  • Financial Management
    • Prepare and manage annual budgets, forecasts, and monthly financial reports
    • Control operating costs while maintaining high-quality service standards
    • Monitor revenue streams and maximize profitability through effective pricing and upselling strategies
  • Guest Relations and Customer Service
    • Handle guest complaints and resolve issues promptly with professionalism
    • Ensure high levels of customer satisfaction and encourage repeat business
  • Staff Management
    • Recruit, train, and supervise hotel staff across all departments
    • Create work schedules, assign responsibilities, and evaluate staff performance
    • Motivate and lead teams to deliver consistent hospitality standards
  • Property Maintenance and Compliance
    • Oversee preventive maintenance, safety, and security of the property
    • Ensure the property complies with health, safety, and fire regulations
  • Sales and Marketing Support
    • Collaborate with the sales and marketing team to increase bookings
    • Build relationships with travel agents, corporate clients, and online booking platforms (OTAs)

Bachelor's Degree Requirements: Hospitality Management, Business Administration, or related field preferred. 5-10 years experience in hotel operations or property management, with at least 3 years in a managerial role.



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