
Social Media Professional
3 days ago
Our ideal candidate is a highly motivated and proactive Social Media Associate who can build authentic relationships with our audience, manage our online reputation, and ensure a positive brand presence across social platforms.
Key Responsibilities- Community Engagement & Online Reputation:
- Engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
- Foster a helpful, friendly, and interactive community by starting conversations, answering queries, and acknowledging feedback.
- Monitor customer reviews and user sentiment across social media platforms.
- Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
- Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
- Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
- Work with the Social Media team to implement effective strategies and performance measurement.
- Monitoring & Insights:
- Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
- Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
- Share learnings and audience feedback with content, product, and customer teams to drive improvements.
We empower agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
Our values include Customer Obsession, Ownership, Relentless Innovation, Nimbleness, and Collaboration. We prioritize customer needs, take ownership of areas we work on, innovate continuously, respond rapidly to changing circumstances, and collaborate with partners, customers, and our internal team.
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